FREE DELIVERY & RETURNS WORLDWIDE *
Cart 0

Shipping & Returns

 

 

where do we ship?

everywhere! France, Europe, worldwide, no matter where you are on this lovely planet...

 

we offer free shipping and returns for all jewellery and small items up to 0.5kg, this shipping option does not include insurance

 

there are shipping upgrades available at the checkout if you prefer to pay a little extra for insurance, more details in section following...

 

shipping options and fees


location weight  shipping options cost estimated delivery
France jewellery & parcels up to 0.5kg Colissimo with insurance, tracking, signature required FREE 2 - 3 days
0.5 - 1kg Colissimo with insurance, tracking, signature required 10€ 2 - 3 days
1 - 2kg Colissimo with insurance, tracking, signature required 12€ 2 - 3 days
2 - 5kg Colissimo with insurance, tracking, signature required 16€ 2 - 3 days
Europe EU jewellery & parcels up to 0.5kg Priority Parcel with tracking, no insurance FREE 4 - 8 days
Shipping Upgrade Colissimo - insurance, tracking, signature required 8€ 3 - 6 days
0.5 - 1kg Priority Parcel with tracking, no insurance 12€ 4 - 8 days
Colissimo with insurance, tracking, signature required 16€ 3 - 6 days
1 - 2kg Priority Parcel with tracking, no insurance 15€ 4 - 8 days
Colissimo with insurance, tracking, signature required 18€ 3 - 6 days
2 - 5kg Colissimo with insurance, tracking, signature required 23€ 3 - 6 days
Rest of the World jewellery & parcels up to 0.5kg Priority Parcel with tracking, no insurance FREE 6 - 14 days
Shipping Upgrade Colissimo - insurance, tracking, signature required 14€ 5 - 10 days
0.5 - 1kg Priority Parcel with tracking, no insurance 16€ 6 - 14 days
Registered Parcel with insurance, limited tracking 19€ 8 - 21 days
Colissimo with insurance, tracking, signature required 27€ 5 - 10 days
1 - 2kg Priority Parcel with tracking, no insurance 20€ 6 - 14 days
Registered Parcel with insurance, limited tracking 26€ 8 - 21 days
Colissimo with insurance, tracking, signature required 37€ 5 - 10 days
2 - 3kg Registered Parcel with insurance, limited tracking 36€ 8 - 21 days
2 - 5kg Colissimo with insurance, tracking, signature required 53€ 5 - 10 days

 

 

✈ we aim to have your treasures at the post office the next business day after you have placed your order

 

approximate delivery times are provided by La Poste, the French postal system, and can be variable depending on public holidays, custom's clearance, extreme weather events, etc

 

please be sure to provide accurate delivery address details, including a business/company name if using a work address

 

unless specified otherwise in the item description, all jewellery is presented in Portobello Lane packaging

 

✈ we do everything we can reasonably do to get your order to you without delay, we cannot accept responsibility for late deliveries due to circumstances outside of our control and of course will do our very best to keep you informed if there are any unexpected delays that we have been made aware of

 

✈ all items shipped outside the European Union may be subject to custom's inspection and the assessment of duties and taxes in accordance with your country's national laws, thus the buyer is responsible for all duties and taxes that may be incurred

 

 

 

returns and exchanges

 

✈ we want you to be completely happy, ecstatic even, with your new treasure, so if for any reason your choice turns out not to be the piece for you it may be returned for a full refund or exchange

 

✈ your return shipping costs will be refunded for jewellery and small items less than 0.5kg, once we have received your parcel

 

✈ for vintage items over 0.5kg we are happy for you to return them for an exchange or refund although the return shipping is at your expense

 

✈ please email us prior to returning any items - info@portobellolane.com

 

✈ as long as the item is in it's original condition, unworn and in it's original packaging, we will accept returns up to 30 days from receipt

 

✈ special or custom orders cannot be returned

 

✈ if returning an item please package it to prevent damage on the return journey and use a guaranteed or traceable service such as registered post

 

✈ return address

Portobello Lane

BP80012

17600 Saujon

France